Health Center Reception Lead-Multi Site

Statement of Purpose:  This position oversees medical reception team in the Health Center and assumes responsibility for reception’s operations, staff supervision, and oversight of services provided to patients.

 Primary Tasks/Responsibilities:

• Responsible for overseeing front desk medical reception staff
• Provide day to day direction on the operations of the front office
• Manage schedule for the site to ensure efficiency in capacity and patient flow.
• Ensure that all patient documentation in received, complete, and scanned accurately into the EMR by the front office staff.
• Conducting quality assurance monitoring of front office tasks and administration.
• Manage account and appointment prepping, ensuring accuracy of patient and guarantor accounts.
• Serve as a patient liaison for billing and collections inquiries.
• Run patient statements and collections letters on behalf of Billing Department.
• Assess front office and make recommendations to improve efficiency in workflow and quality in patient service.
• Motivate and train staff on appropriate customer service and work processes through positive communication and feedback
• Monitor and lead effective and efficient operations of the front office to ensure that patient care takes place with the highest quality
• Maintain appropriate communication and good interpersonal skills with colleagues including other leads, supervisors, and staff to ensure coordinated efforts in communication and streamlining of work.
• Others as assigned and appropriate

 Education/Professional:

• Must have a minimum of 3 years’ experience working in a primary care office setting.
• A minimum of 1 year supervisory experience, directly supervising 3 or more staff.

 Knowledge, Skills and Abilities Required:

• Willingness to be crossed trained in all aspects of health center operational roles
• Promotes an organizational culture that embraces the workplace values of respect, caring, support, effective communication, teamwork, collaboration, accountability and responsibility; and works with staff to create and maintain a workplace environment reflective of these values.
• Ability to exercise good judgment within policy and procedure guidelines
• Ability to utilize problem-solving and decision-making techniques
• Demonstrated supervisory and leadership abilities, including team building
• A high level of flexibility and willingness to adapt to change
• Maintain integrity, honesty and accuracy in the representation of the company while adhering to all Federal, State and company guidelines
• Must be detail orientated and demonstrate strong organizational skills.
• Excellent interpersonal skills and ability to appropriately interact with diverse populations.
• Flexibility in working hours to handle variation in the inflow of patients and cover the needs of the department.
• Ability to take initiative, self-motivation to increase a team effort.
• Ability to communicate ideas and information effectively, both orally and in writing.
• Excellent communication and interpersonal skills necessary in order to provide effective leadership for subordinate personnel and to develop and maintain a wide variety of internal and external working relationships.
• A passion and commitment to support the agency’s mission, growth and sustainability planning
• Microsoft suite and data systems proficiency, including Electronic Medical Records.

 Requirements:

• Must possess and maintain valid Florida driver’s license and proof of insurance
• Must have reliable and accessible auto vehicle.
• Must pass necessary fingerprinting, Level II background checks and employment eligibility verification through the U. S. Department of Homeland Security’s E-Verify system, https://e-verify.uscis.gov/emp.